Upholding Ethical Standards

Commitment to integrity and professional excellence.

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Code of Conduct & Practice Guides

Toward their clients and ensures high standards of professional practice.

The Code of Conduct is provided for under Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

Download the Code of Conduct for registered migration agents (419KB PDF)

What Are My Obligations Under the Code?

As a registered migration agent, you have several obligations under the Code, including:

  • Conducting professional and ethical interactions with clients
  • Managing fees, charges, record-keeping, and financial matters responsibly
  • Maintaining professional responsibilities toward other migration agents
  • Ensuring proper management of any employees
  • Responding promptly and appropriately if a complaint is made against you

Additionally, you are required to prominently display the Code of Conduct in your office and client waiting areas. Clients should also be provided with a copy upon request.

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Practice Guides for Agents

The Office of the Migration Agents Registration Authority (OMARA) provides practice guides to help registered migration agents understand and meet their obligations under the Code of Conduct. These guides offer practical advice for day-to-day professional practice and compliance with legislative requirements.