Your Privacy Matters

At Rigpa House & Visa Services, we respect the importance of your privacy and are committed to safeguarding your personal information. We understand that how we collect, use, disclose, and protect your information is important to you. In order to provide our specific services to you, we must collect personal information from you, and we will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Rigpa House & Visa Services’ Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information.

By providing personal information to Rigpa House & Visa Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between Rigpa House & Visa Services and you.

Rigpa House & Visa Services may change this Privacy Policy from time to time by publishing updates on the website. We encourage you to check the website periodically to ensure that you are aware of our current Privacy Policy.

By using the website after changes have been made to the Privacy Policy, you are deemed to have consented to those changes.

Definitions

In this Privacy Policy:

• Personal information means information that can be associated with a specific person and can be used to identify that person, including the types of information described in clause 3.1.
• Privacy Policy means this privacy policy (as amended from time to time).
• Rigpa House & Visa Services or we or us means Rigpa House Pty Ltd (ABN 99 610 041 579) and its associated entities, including EEVS Sydney Pty Ltd T/A Rigpa House & Visa Services Sydney (ABN 80 610 026 045).
• Specific Service means a visa, immigration, enrolment, or recruitment-related service.
• Website means the website provided by Rigpa House & Visa Services, including https://experteducation.com/australia/ or any other web service, software, application, or media managed by Rigpa House & Visa Services or its agents.
• You or your means the person, firm, or organisation entering into or that has entered into a contract, transaction, or arrangement to obtain or use services, products, or goods provided by Rigpa House & Visa Services.

Collecting Personal Information

We may collect the following types of personal information:

• Name, gender, mailing or street address, email, phone number, and other contact details
• Age or date of birth, passport or visa details, and family member information
• Academic information (transcripts, English proficiency certificates)
• Device ID, device type, geo-location information, connection information, page view statistics, IP address, and page interaction data
• Details of services, products, or goods you have requested or inquired about
• Any additional information you provide directly or indirectly through the website or related services
• Information from customer surveys
• Sensitive personal information such as racial or ethnic origin, political opinions, criminal record, financial information, or health information

We will only collect sensitive personal information if we have your express or implied consent or if permitted by law.

We may collect personal information directly from you or from third parties, including related companies and partners.

Personal information may be collected when you:

• Register or use the website
• Request a service or product
• Communicate with us via email, chat, correspondence, or social media

If you provide sensitive information, we will retain it only if:

• You have consented and it is necessary for our functions or services
• Collection is required or authorized by law
• Collection is permitted under the Privacy Act, e.g., to prevent unlawful activity

Use of Personal Information

We may use your personal information to:

• Contact you
• Provide requested services or products
• Operate, protect, improve, and optimize the website
• Send service, support, and administrative messages
• Prepare or lodge visa, university, or other enrolment applications
• Share relevant information with migration agents, educational institutions, or government bodies
• Send marketing or promotional messages
• Detect, investigate, and prevent unlawful activities
• Verify the accuracy or completeness of information
• Comply with legal obligations and enforce agreements
• Manage our relationship with you

By providing your information, you consent to its use for these purposes.